• 1 Year Extended Warranty

General Terms

With the purchase of this 1 Year Extended Warranty Plan, OZ Laptops warrants the nominated product for 1 year from the date of purchase.

Under this warranty and during warranty period you are entitled to;

  • 1 year parts and labour warranty

  • Limited hardware phone support within Australia

  • Courier return on warranty repair within Australia

The plan does not provide warranty of any failure caused by improper installation, operation, maintenance, cleaning, accidental physical damage, abuse, misuse, non-compatible products, modifications, software faults, normal wear and tear or any event or omission outside OZ Laptops control.

The plan excludes all accessories and the battery.

The device you have purchased is not designed to be used as part of any critical application such as; medical applications, medical devices, commercial transportation, or any other applications where product failure could lead to injury or loss of life or property damage.

OZ Laptops reserves the right to modify the terms and conditions of this plan including the fees at any time without notice.

Plan Registration

This plan is registered once signed by OZ Laptops representative.

What is covered under this plan?

  1. If the product fails during normal and proper use within its warranty or the Plan period OZ Laptops will repair or exchange the faulty parts within the product, or the product itself. Goods used for repair may be replaced by refurbished items of the same type rather than being repaired. Refurbished parts may be used to repair the product. Repair or exchange is subject to the original item being genuine and unaltered.

  2. OZ Laptops will take reasonable actions to provide parts availability where it is commercially prudent to do so.

  3. If the Hard Disk Drive is replaced, OZ Laptops will reinstall the original operating system as shipped.

  4. This Plan is personal and may not be transferred to a subsequent owner.

  5. Repair is subject to the ability to replicate the fault and parts availability.

  6. This plan is valid within Australia only.

What is not covered by this plan?

  1. Limitations in technology

  2. Display (bright or dark spots) less than 0.0003% error rate.

  3. CD/DVD or Blu-ray not being able to play movie due to regionalisation or any other security level.

  4. Assistance to install, configure or troubleshoot any software or hardware not being sold or covered under the plan.

  5. Replacement of battery

  6. Software or driver faults.

  7. Damage caused by improper installation or configuration.

  8. Damage caused by unauthorised person or party to repair this device.

  9. Damage caused by electrical fault, power surge or using incorrect data cabling.

  10. Damage caused by accident, damage to the screen, damage caused by fluid, keyboard keys, or damage caused by blockage of airflow.

  11. Damaged caused by using incompatible external or internal items.

  12.  Damage to or loss of any programs, data or removable storage media, or costs of recovering such programs or data.

  13. OZ Laptops will not be responsible for any damage caused by without limitation to fire, flood, accident, earthquake, explosion, theft and judicial actions.  

How to obtain service

Under this plan OZ Laptops will provide a limited hardware technical support. Be sure to have the following details available before you seek assistance;

  1. Product model and serial number

  2. Error message or fault

  3. Operating system

  4. Installed third party hardware and software

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1 Year Extended Warranty

  • Product Code: 1 Year Extended Warranty
  • Availability: 98
  • $100.00

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