Refund policy

Refund & Return Policy

At OzLaptops, we want you to be satisfied with your purchase. This policy explains our change-of-mind returns as well as your rights under the Australian Consumer Law.

Change of Mind Returns

OzLaptops accepts change-of-mind returns within 7 days of the date the product is delivered or collected only for refurbished products.

To be eligible for a change-of-mind return:

The return must be requested within 7 days of delivery or collection.
The product must be returned in the same condition in which it was supplied.
All included accessories, chargers, manuals and other items must be returned with the product.
Original packaging should be included where supplied.
The product must not have been damaged, modified or misused.

A $50 AUD restocking fee applies to approved change-of-mind returns.

The customer is responsible for the cost and safe transport of the product back to OzLaptops for change-of-mind returns. Original delivery charges are not refundable for change-of-mind returns.

Products will be inspected after they are returned. Approved refunds will be processed to the original payment method after inspection.

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, please contact OzLaptops as soon as possible.

Your rights under the Australian Consumer Law are not limited by our 7-day change-of-mind policy.

Where you are entitled to a remedy under the Australian Consumer Law, the $50 change-of-mind restocking fee does not apply.

Depending on the circumstances and your rights under Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.

Where the product is confirmed to have a fault covered by Australian Consumer Law, OzLaptops will also handle reasonable return costs where required by law.

Sale and Clearance Items

Sale and clearance products are not eligible for change-of-mind returns, unless otherwise stated.

This does not affect your rights under the Australian Consumer Law if a sale or clearance product is faulty or does not meet an applicable consumer guarantee.

How to Request a Return

Please contact OzLaptops before returning a product and provide:

Your name
Order number
Product details
Reason for the return

We will provide return instructions after reviewing your request.

Products should not be returned without first contacting OzLaptops.

Refund Processing

Once the returned product has been received and inspected, we will advise you of the outcome of your return.

Approved refunds will be returned to the original payment method. Please allow additional time for your bank or payment provider to process the refund.