Shipping policy

Shipping Policy

At OzLaptops, we aim to dispatch your order quickly and ensure your laptop, desktop or accessory arrives safely.

Shipping Within Australia

OzLaptops ships to addresses throughout Australia.

Standard shipping is $18 AUD per order, unless a different shipping charge is displayed at checkout due to the product, delivery location, parcel size or weight.

Gaming Packages have delivery restrictions. Gaming Packages are not available for delivery to rural or remote areas, or to South Australia, Western Australia, Queensland or the Northern Territory.

If a Gaming Package is not available for delivery to your location, please contact OzLaptops before placing your order.

Gaming Package Delivery Restrictions

Due to the size, weight and handling requirements of our Gaming Packages, delivery is restricted for these products.

Gaming Packages are not available for delivery to:

  • Rural and remote areas
  • South Australia
  • Western Australia
  • Queensland
  • Northern Territory

These restrictions apply specifically to Gaming Packages and do not necessarily apply to laptops, desktops, accessories or other products sold by OzLaptops.

Please contact us before ordering if you are unsure whether delivery is available to your postcode.

Order Processing

Orders are normally processed and dispatched within 1–2 business days after payment has been successfully received and confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

If there is an unexpected delay with your order, we will contact you using the details provided with your order.

Estimated Delivery Times

After dispatch, estimated delivery times are:

  • Sydney, Melbourne, Brisbane, Adelaide and Perth metropolitan areas: approximately 2–5 business days
  • Regional areas: approximately 5–10 business days
  • Remote areas: approximately 7–14 business days

Delivery times are estimates and begin from the date your order is dispatched, not the date the order is placed.

Delivery times may vary because of carrier delays, public holidays, weather, remote locations or peak delivery periods.

Order Tracking

When your order is dispatched, we will send tracking information to the email address provided with your order where tracking is available.

Please allow some time for the carrier's tracking system to update after receiving your dispatch notification.

Click & Collect

Free Click & Collect is available from:

OzLaptops
Warehouse Unit 137
14 Loyalty Road
North Rocks NSW 2151

Please wait until you receive confirmation that your order is ready before attending for collection.

Please bring your order confirmation when collecting your order. Identification may also be requested for higher-value purchases.

Safe Packaging

Laptops, desktops and other electronic equipment are packed using appropriate protective packaging before dispatch.

Depending on the product, packaging may include protective wrapping, cushioning and suitable cartons to minimise the risk of transit damage.

Damaged Deliveries

If your order appears to have been damaged during delivery, please contact OzLaptops as soon as possible and provide:

  • your order number
  • photographs of the external packaging
  • photographs of the damaged item
  • a description of the damage

We recommend notifying us within 48 hours of delivery where possible so we can investigate the matter promptly with the carrier.

This notification period does not limit any rights or remedies you may have under the Australian Consumer Law.

PO Boxes

Delivery to PO Boxes may not be available for all products or carriers.

If you require delivery to a PO Box, please contact us before placing your order to confirm availability.

Signature on Delivery

A signature may be required for higher-value orders.

If nobody is available to receive the parcel, the carrier may arrange redelivery or provide instructions for collection from a local facility.

Incorrect Delivery Address

Customers are responsible for ensuring that their delivery address is correct when placing an order.

If an order has already been dispatched, we may not be able to change the delivery address.

Additional carrier charges resulting from an incorrect address, failed delivery or redirection may be passed on to the customer where applicable.

International Shipping

OzLaptops currently does not offer international shipping through our online store.

Contact Us

If you have any questions about shipping, tracking or delivery, please contact OzLaptops through our website contact page or using the contact details shown on our website.