Shipping policy
At Oz Laptops, we want your refurbished device to arrive safely and on time. Please read our shipping policy below for everything you need to know about how we get your order to you.
---
## Shipping Rates
We offer a simple, flat-rate shipping fee of **$18.00 AUD** on all orders, Australia wide (excluding packages for some states). No hidden fees, what you see is what you pay.
---
## Estimated Delivery Times
Once your order has been processed and dispatched, estimated delivery times are:
- **Metro areas** (Sydney, Melbourne, Brisbane, Perth, Adelaide): 2–5 business days
- **Regional areas**: 5–10 business days
- **Remote areas**: 7–14 business days
Orders are typically processed and dispatched within **1–2 business days** of payment being received. Please note that delivery times are estimates and may vary due to carrier delays or peak periods.
---
## Click & Collect (Local Pickup)
Prefer to pick up in person? We offer **free Click & Collect** from our North Rocks location:
**Oz Laptops**
North Rocks, NSW 2151
Once your order is ready, you'll receive a notification to let you know it's available for collection. Please bring your order confirmation (printed or on your phone) when you come in. Collection is available during our standard business hours.
---
## Handling of Electronics & Fragile Items
All laptops, desktops, and other electronics are carefully packed using appropriate protective materials to ensure they arrive in the same condition they left us. We take extra care with every order because we know how important your device is.
- All items are securely wrapped and boxed before dispatch
- Fragile items are clearly labelled for carriers
- We use reputable carriers to minimise the risk of damage in transit
If your item arrives damaged, please contact us within **48 hours** of delivery with photos of the packaging and the item, and we'll work quickly to resolve the issue.
---
## Tracking Information
Once your order has been dispatched, you'll receive a **tracking number via email** so you can follow your parcel's journey. If you haven't received tracking details within 2 business days of placing your order, please check your spam folder or contact us directly.
---
## Restrictions & Special Conditions
- We currently ship **within Australia only**. We do not offer international shipping at this time.
- PO Boxes may be accepted depending on the carrier — please contact us before ordering if you'd like to ship to a PO Box.
- Signature on delivery may be required for higher-value items to ensure safe receipt.
- In the event an item cannot be delivered, the carrier will leave a card with redelivery or collection instructions.
---
## Contact Us
Have a question about your order or delivery? We're happy to help.
📧 Reach out via our website contact page or email us directly, and we'll get back to you as soon as possible.
---
Would you like me to add this directly to your shipping policy page in Shopify? I can navigate you there or help update the page content.